Admin — Roles & Permissions
Control who can create/approve change requests, edit category definitions, and manage trouble tickets.
| Role | Description | Key Permissions | Assigned Users |
|---|---|---|---|
| CM Admin | Full access to configuration, categories, VOB, and system settings. | Create/Edit Categories; Manage Roles; Release VOB Baselines; Audit Export | 2 |
| CM Manager | Manage assets and documents; approve change requests; oversee tickets. | Approve CRs; Edit Asset Metadata; Approve Documents; Assign Tickets | 5 |
| Technician | Create and update tickets; propose changes; attach logs and evidence. | Create Tickets; Update Status; Upload Attachments; Propose CRs | 18 |
| Read-Only | View assets, documents, tickets, and baselines without editing. | View Only; Export (limited) | 11 |