Admin — Ticket Categories
Define ticket categories and default fields for the built-in Help Desk (railroad-specific, not generic COTS device labels).
| Ticket Category | Code | Department | Default Fields | SLA Target | Last Updated |
|---|---|---|---|---|---|
| Onboard (OBC) | TT-OBC | PTC | Train/EMU, OBC ID, Log Bundle | 4 hrs acknowledge | 08/22/2025 |
| Wayside (WIU) | TT-WIU | Line & Signal | Location (MP), Cabinet ID, IO State | 8 hrs acknowledge | 08/21/2025 |
| Back Office | TT-BO | IT | Host, Service, Patch Level | 2 hrs acknowledge | 08/20/2025 |
| Network / Security | TT-NET | IT | Device, Interface, Config Snapshot | 2 hrs acknowledge | 08/18/2025 |